Banner image

AHCA/NCAL National Quality Initiative Recognition Program Achiever


AHCA/NCAL QIRP 2020 Achiever

The Pines at Utica Center for Health & Rehabilitation has been recognized as a 2020 recipient of American Health Care Association and National Center for Assisted Living (AHCA/NCAL) National Quality Initiative Recognition Program. Our center achieved all four national goals, including safe reduction in hospital readmissions, heightened customer satisfaction, safe reduction in off-label use of antipsychotics, and improved functional outcome.

 
 
 

Pinnacle Customer Service Award


The Pines at Utica Center for Health & Rehabilitation prides itself on our customer service and maintains a common commitment to the highest level of quality care, a focus on customer service and providing a nurturing environment for both patients and families. We are pleased to have received a“Customer Experience Award – 2015” from Pinnacle Quality Insights demonstrating our center’s commitment to the “Four Pillars” of our mission statement: Kindness, Compassion, Service and Excellence.