Pinnacle Quality Initiative Announces Customer Experience Awards – 2015 March 4, 2015 – National HealthCare Associates released a list of their centers who were recognized by the independent auditor of customer service for the 40-center nursing home group. Sixteen of their centers rated “Best in Class” out of more than 1,100 skilled nursing centers in the United States, in one or more customer service areas. Those centers received the prestigious “Customer Experience Awards” form Pinnacle Quality Insight.
The Pines at Utica Center for Health & Rehabilitation welcomes you, and thanks your for choosing our center for your healthcare needs. An exceptional community healthcare resource for many years, we exceed expectations in meeting the needs of individuals who require short-term skilled nursing care. Our staff of concerned and dedicated professionals is committed to helping everyone through providing support and guidance on a one-to-one basis.
Whether you join us for a brief stay or call us your home, we want you to feel as comfortable as you would amongst family, while receiving care such as physical therapy, occupational therapy, or speech therapy. The Pines at Utica Center for Health & Rehabilitation also provides a myriad of medical services including pulmonary rehabilitation, heart failure services for CHF, cardiac recovery, amputee rehabilitation, stroke rehabilitation and wound care management to name a few.
The Pines at Utica Center for Health & Rehabilitation prides itself on our customer service and maintains a common commitment to the highest level of quality care, a focus on customer service and providing a nurturing environment for both patients and families. We are pleased to have received a"Customer Experience Award - 2015" from Pinnacle Quality Insights demonstrating our center's commitment to the "Four Pillars" of our mission statement: Kindness, Compassion, Service and Excellence.
My name is Christian Thater and I chose the Pines at Utica for myself. Fortunately for me, my wife is the one who was previously involved in the medical visit to The Pines to see what the facility was about. The facility offered clean rooms, doctor and nurses on 24/7 duty as well as a six day a week physical therapy program. But a building filled with people does not always make it the best option, it is the people employed there that make or break it. The administration at The Pines has established top teams; from the housekeeper, Elsie, who always made sure that I had ice and a clean room, to the people who took care of my every need. Justin, the lead nurse who was always available to solve any problem that occurred during my stay. It seems as if the administration has taken special care in its hiring of aides that made my stay easier. There was Crystal, Becky, Jeanne, and so many more. Even the night shift, like John, the LPN would pop their head in and ask if everything was ok. John was very good at giving shots too. Jasmine, the night aide always made sure she was available to me if I needed her. I have to give mention to 2 aides that were very special. Julie and Jackie, the night shift. They would always check to see if I needed anything before going off duty. There is also a certified wound nurse on staff who is outstanding. Rebecca, who oversaw my surgical wounds and special needs. There is a full time physician on duty, Dr. Peters, who not only made rounds but would stop you in the hall, call you by name and ask if there were any problems. The PT and OT were outstanding and I have been to other physical therapy treatment rehab centers compare. I worked with Andre, PT who would come to my room to personally take me to PT/OT rehab area. He always offered the encouragement “you can do this”. He took excellent care of me. Jenn W. the OT therapist taught me how to use tools to solve problems like dressing and putting on shoes as well as rebuilding muscle mass. The Saturday crew of Kim, Richard and Zack taught me some different things to try. Since I needed special equipment for my recovery, Jason the director of the PT/OT worked with me and oversaw all my special needs. Also on staff is Steve who prepared me to leave The Pines. He knew what my insurance would accept and what was available to me. He made arrangements for me that worked out really well. Overall, The Pines more than met my needs and helped me to recover to where I am now.
I was a rehab patient at The Pines at Utica recently and I have nothing but good things to say about the care and attention I received. The Therapy Department is outstanding and the Housekeeping was really great, the cleanest place I’ve been to. I would choose The Pines over any other facility in the area as I have been to others and this is the best!
“I was able to pre-book my rehabilitation stay at the Pines at Utica for my Left Knee Replacement. Right from the start to the completion of my therapy, I was treated like a friend, not just a patient. Therapy was wonderful and the rest of the staff was so caring. The food was good too! I would highly recommend the Pines at Utica. The staff really do care here!
"I am very pleased with my stay here. I can't thank everyone enough! I would definitely recommend The Pines at Utica to anyone."
The staff here are the friendliest people I have ever seen in a health care setting. They are so attentive and go above and beyond to help you. The therapists are great! The staff really put a personal touch on you and go the extra mile to help you out for whatever you need.
"Thank you for my daily workouts. Without your direction and dedication, I wouldn't have made it. You have made my recovery enjoyable."
“It is amazing the good work that this therapy group does. They have helped me tremendously. I will be back if I need them again.”