Pinnacle Quality Initiative Announces Customer Experience Awards – 2015 March 4, 2015 – National HealthCare Associates released a list of their centers who were recognized by the independent auditor of customer service for the 40-center nursing home group. Sixteen of their centers rated “Best in Class” out of more than 1,100 skilled nursing centers in the United States, in one or more customer service areas. Those centers received the prestigious “Customer Experience Awards” form Pinnacle Quality Insight.
The Pines at Utica Center for Health & Rehabilitation welcomes you, and thanks your for choosing our center for your healthcare needs. An exceptional community healthcare resource for many years, we exceed expectations in meeting the needs of individuals who require short-term skilled nursing care. Our staff of concerned and dedicated professionals is committed to helping everyone through providing support and guidance on a one-to-one basis.
Whether you join us for a brief stay or call us your home, we want you to feel as comfortable as you would amongst family, while receiving care such as physical therapy, occupational therapy, or speech therapy. The Pines at Utica Center for Health & Rehabilitation also provides a myriad of medical services including pulmonary rehabilitation, heart failure services for CHF, cardiac recovery, amputee rehabilitation, stroke rehabilitation and wound care management to name a few.
The Pines at Utica Center for Health & Rehabilitation prides itself on our customer service and maintains a common commitment to the highest level of quality care, a focus on customer service and providing a nurturing environment for both patients and families. We are pleased to have received a"Customer Experience Award - 2015" from Pinnacle Quality Insights demonstrating our center's commitment to the "Four Pillars" of our mission statement: Kindness, Compassion, Service and Excellence.
I was a rehab patient at The Pines at Utica recently and I have nothing but good things to say about the care and attention I received. The Therapy Department is outstanding and the Housekeeping was really great, the cleanest place I’ve been to. I would choose The Pines over any other facility in the area as I have been to others and this is the best!
“I was able to pre-book my rehabilitation stay at the Pines at Utica for my Left Knee Replacement. Right from the start to the completion of my therapy, I was treated like a friend, not just a patient. Therapy was wonderful and the rest of the staff was so caring. The food was good too! I would highly recommend the Pines at Utica. The staff really do care here!
"I am very pleased with my stay here. I can't thank everyone enough! I would definitely recommend The Pines at Utica to anyone."
The staff here are the friendliest people I have ever seen in a health care setting. They are so attentive and go above and beyond to help you. The therapists are great! The staff really put a personal touch on you and go the extra mile to help you out for whatever you need.
"Thank you for my daily workouts. Without your direction and dedication, I wouldn't have made it. You have made my recovery enjoyable."
“It is amazing the good work that this therapy group does. They have helped me tremendously. I will be back if I need them again.”